This policy reflects how we collect and use information provided to us. Members of the public interact with us online through our Web sites. We want you to understand how we will protect and safeguard your privacy in the interactions you may have with us.
Our privacy pledge to you
Information we collect and how we collect it
Much of the information on BestFranchise.org is offered without collecting any personally identifiable information from you. You can use our site and view some of our content anonymously. For instance, you can access an extensive directory of franchises online without providing any personal information.
The information we gather falls into three main categories:
(2) Tracking information: we collect this as you navigate through our sites; and
(3) Customer service information: We collect this to support any information or service request or answer any question.
Personally identifiable information
There are many features on our sites for which no registration is required. However, you will need to provide us with personal information about yourself if you are interested in obtaining certain information. When you do this, we collect personally identifiable information about you, which may include your name, mailing address, email address, telephone number, information, and a user name and password.
If you do provide us with personal we may use this to help customize your experience online or provide you with personalized email and direct-mail messages. We may use this information to implement your renewal of a subscription or service. We may track what online, email or direct-mail content you are interested. We conduct such tracking to focus our communications and provide you content, services and offers we believe may be of interest to you.
Aggregate information collected through technologyWhen you use BestFranchise.org, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our sites or which pages or features get the most attention. We use this information to make our sites more useful to you.
How your information will be used
Our primary goal in collecting information is to provide you with a customized experience and to make our products, programs and services more useful to you.
BestFranchise.org information use
BestFranchise.org uses personally identifiable information collected through all channels for the purpose for which it was collected. For example, if you provide us with responses to a survey, we use your responses in combination with those of other survey respondents solely for the research purposes of that survey.If you contact us for help or for additional information about a particular product or service, we will use the information to reply to you
Sharing your personally identifiable informationIf you have an online subscription, or purchase and download any of our online reports and services, BestFranchise.org will not exchange or rent for promotional purposes any information that specifically identifies you.
We may send you email relating to your account or subscription. These include emails such as order confirmations, renewal/expiration notices, and payment-card problem notifications. If you register for online discussions, submit reviews or Ratings, or register for other online services, you may receive emails specific to your participation in those activities.
Email NewslettersWe provide an email newsletter. If you no longer wish to receive a newsletter, follow the Unsubscribe instructions located near the bottom of the newsletter.
Email opt-outsIn the event you decide to unsubscribe from our newsletters or promotional emails we will honor your request as quickly as possible.
Emails from you
You may choose to send us emails. You should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. Never include a credit or debit card account number or other financial account number in an email.
We have supplementary policies that specifically address information collected through participation in our surveys because we treat survey response information differently. We conduct different types of surveys individually or through our agents. We conduct surveys in both print and electronic formats.
When you participate in one of our surveys, you may provide us with the following types of information: (1) demographic information, such as your age, gender, and geographic location, (2) information about yourself and about your experiences with products and services (some of which information may be personally identifying) and (3) your views and opinions on various topics.
The following principles govern our use of the information we collect through surveys:
Your survey responses will be used only in combination with those of other survey respondents to produce information to help franchise buyers in today's marketplace. Your individual responses will remain confidential to BestFranchise.org and will not be used for non-research purposes.
There are two general exceptions to these principles:
(1) As part of our quality control efforts, if you participate in a survey, you may be contacted by BestFranchise.org or its agents to validate that you did take part in the survey; and
(2) With your prior affirmative consent (if provided in your initial survey response), our researchers may follow up with you based on your specific answers to a survey.
Submission of user product reviews and ratings
The BestFranchise.org Web site will offer soon a Review Tool that allows its subscribers to submit franchise reviews and ratings. In order to post a Review, BestFranchiseReports will require you to provide us with a user name (which should be different from your real name) and your geographical location. Only your user name and geographical location will be posted with your Review.
Please keep in mind that any information you include in a Review is available to the public. If you don't want people to know your real name or email address or any other personally identifiable information, do not include that information in the text of any of your Reviews. If you submit Reviews, please be aware that we may share your submissions with other Web sites or provide links to your submissions from other Web sites.
How to contact us about privacy
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